Return & Refund Policy

We want customers to be satisfied with purchases from Golf Coast Indoor. Please review the following return and refund requirements before submitting a return.

Eligible merchandise may be returned within 30 calendar days of the original purchase date or delivery date. To qualify for a return, the item must be:

• Unused, unworn, unwashed, and unaltered
• In new and resalable condition
• In its original packaging
• Accompanied by all original tags, accessories, manuals, and components
• Accompanied by a receipt, order confirmation, or other proof of purchase

Golf Coast Indoor reserves the right to deny a return when an item does not meet these requirements.

Before mailing an online purchase back to us, contact info@golfcoastindoor.com and provide:

• Your name
• Order number
• Item being returned
• Reason for the return
• Photographs, when the item is damaged, defective, or incorrect

Do not mail a return until return instructions have been provided. Unless the product was damaged, defective, or shipped incorrectly, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable. We strongly recommend using a trackable shipping method. Golf Coast Indoor is not responsible for returns lost or damaged during return transit.

Eligible merchandise purchased in the Golf Coast Indoor Pro Shop may be returned to the store within 30 calendar days with proof of purchase. Online purchases may also be returned in store when the merchandise meets the requirements of this policy.

The following items are final sale and cannot be returned or exchanged unless they were received damaged, defective, or incorrect:

• Clearance and final-sale merchandise
• Gift cards
• Personalized, embroidered, engraved, or customized merchandise
• Special-order products
• Used golf clubs or equipment
• Products showing signs of wear, use, washing, alteration, or damage
• Opened golf balls
• Opened gloves, socks, undergarments, or other hygiene-sensitive merchandise
• Memberships, simulator time, reservations, event fees, and other services
• Items marked nonreturnable at the time of purchase

New golf clubs and equipment may be returned only when they have not been hit, used, modified, assembled, or damaged. Once a club has been hit or shows signs of use, it is considered used and is not returnable unless a verified manufacturer defect exists. Protective wrapping, stickers, tags, headcovers, tools, and accessories must be included.

Apparel must be unworn, unwashed, unaltered, free from odors, and have all original tags attached. Footwear must be returned unworn and in the original shoe box. The shoe box must not be used as the shipping box or have labels placed directly on it.

Exchanges are subject to product availability. The fastest way to obtain a different size, color, or item may be to return the original product and place a new order. Shipping costs related to exchanges are the customer's responsibility unless Golf Coast Indoor shipped the wrong product or the product arrived defective.

Inspect your order promptly after delivery. Contact us within 3 calendar days if an item arrives damaged, defective, or incorrect. Include the order number and clear photographs of the product, packaging, shipping box, and shipping label.

If the claim is approved, Golf Coast Indoor may provide a replacement, refund, store credit, repair, or manufacturer warranty assistance, depending on the circumstances and product availability. Damage caused by misuse, improper care, normal wear, accidental damage, or failure to follow product instructions is not considered a defect.

Some products are covered by a manufacturer warranty. When applicable, warranty claims may need to be submitted directly to the manufacturer. Golf Coast Indoor will provide reasonable assistance with proof of purchase or manufacturer contact information. Manufacturer warranty approval is determined solely by the manufacturer.

Approved refunds will be issued to the original method of payment. Please allow 5–10 business days after the refund is processed for the credit to appear, depending on the bank or card issuer. Shipping charges are nonrefundable unless the return resulted from an error by Golf Coast Indoor. If a returned product is missing packaging, tags, accessories, or components, or is not in original condition, the refund may be reduced or denied.

When a refund to the original payment method is unavailable or when otherwise agreed upon, Golf Coast Indoor may issue store credit. Store credit is not redeemable for cash.

Gift recipients may be eligible to receive store credit when proof of purchase is available. Refunds to the original payment method will be issued only to the original purchaser.

Orders returned because they were refused, unclaimed, or addressed incorrectly may be refunded after deducting original shipping charges, return shipping costs, and any carrier fees.

Golf Coast Indoor reserves the right to limit or refuse returns from customers who demonstrate excessive returns, suspected fraud, product misuse, or abuse of this policy.

Return questions should be directed to:

Golf Coast Indoor
16794 Kapalama Drive
Pass Christian, Mississippi 39571
Email: info@golfcoastindoor.com